Frequently Asked Questions
Q:Are you a trading company or manufacturer?
A: We are a factory. We specialize in micro DC motors and DC gear motors with more than 14 years of experience.
Q:What is the payment term for a new customer?
A: We can set up an Online Assurance Order for new customers, which supports online payment via MasterCard, Visa, etc. Customers can also choose to pay through PayPal or T/T.
Q:I cannot find a suitable motor on your website, can you customize it for me?
A: Yes, we can customize a suitable motor according to our customers' specific technical and dimensional requirements.
Q:Do you have certificates for the motors?
A: Yes, we have CE, FCC, ISO, and other relevant certificates. If you require other specific certifications, we can apply for them to meet your needs.
Q:How is your Quality Control managed?
A: We have professional inspection staff assigned to every production line process. Once production is complete, we use comprehensive testing equipment to verify performance, including Hardness Testers, 2.5D Image Testers, Salt Spray Chambers, Life Testers, Temperature Test Machines, and Noise Testers.
Q:What is the standard lead time for samples and production orders?
A: Sample lead times typically range from 7 to 10 days, while bulk production orders generally take 25 to 30 days depending on the motor specifications and order volume.
Zonix Motor
